Refund policy
Last updated: July 8, 2026
All sales are final
Our samples are personal-care products decanted to order. For hygiene and safety reasons, we cannot accept returns or offer refunds on delivered products — this is standard practice for decanted and sample-size cosmetics.
Damaged or lost orders — we'll make it right
If your order arrives damaged (broken, leaked, or unusable items) or never arrives:
- Email support@skincaresplit.com within 14 days of delivery (or of the expected delivery date for lost packages).
- For damaged items, include your order number and photos of the damaged items and packaging.
- We will replace the affected items or refund them — your choice.
A package is considered lost if tracking shows no movement for 15 business days past the estimated delivery window. We'll work with the carrier on your behalf; you won't need to file anything yourself.
Wrong or missing items
If we sent the wrong item or your order is missing something, email support@skincaresplit.com and we'll ship the correct item at no cost to you.
Order changes and cancellations
We decant and pack orders quickly, usually within 1–3 business days. If you need to change or cancel an order, email us as soon as possible — we can cancel for a full refund any time before your order ships. Once shipped, orders cannot be changed or cancelled.
Incorrect address
Please double-check your shipping address at checkout. Orders returned to us or lost because of an address error entered by the customer are not eligible for a refund, though we're happy to reship a returned package at cost.
Allergic reactions
Every product page lists the full ingredient list, and we recommend patch-testing all new skincare. Because we don't manufacture the products we sample and everyone's skin is different, we're unable to refund products due to skin reactions or personal preference — that risk is exactly why we sell small sizes first.
Contact
support@skincaresplit.com